Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | D | M | G | P | C |
| H | O | I | N | R | C | S | Z | Z | C | P | Y | R | I | E |
| O | N | N | V | O | E | A | F | P | F | L | H | B | H | J |
| K | T | Q | T | L | I | M | T | F | R | S | T | A | S | E |
| P | A | E | I | R | N | T | I | N | C | D | A | Y | R | E |
| F | S | M | I | B | O | Y | S | Y | O | P | P | H | E | Y |
| Z | S | X | R | N | L | L | B | E | P | C | M | K | N | J |
| Y | U | J | F | O | E | I | E | T | U | X | E | F | W | X |
| E | M | C | N | I | C | S | P | M | U | Q | R | Y | O | V |
| A | E | G | Q | T | O | T | A | A | O | D | K | Q | E | T |
| S | G | C | U | U | Y | E | T | O | D | T | D | S | K | A |
| M | N | J | Y | L | A | N | I | D | U | J | I | O | A | X |
| V | D | B | Y | O | N | D | E | N | B | Z | W | O | T | M |
| G | V | T | F | S | L | B | N | D | B | W | Y | L | N | H |
| Y | M | L | K | B | Q | R | T | C | S | E | X | Z | H | T |
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