Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Y | J | B | A | C | I | N | A | P | T | N | O | D | C |
| A | S | K | Q | U | E | S | T | I | O | N | D | B | O | Z |
| K | B | N | W | P | H | D | X | B | R | Z | S | N | N | B |
| E | Y | E | C | O | N | T | A | C | T | V | T | G | T | N |
| O | K | P | O | U | A | W | R | Z | L | R | N | I | A | O |
| W | C | D | Q | K | M | E | Y | S | O | T | O | X | S | I |
| N | E | F | V | D | Q | Z | B | L | T | U | X | X | S | T |
| E | J | N | L | P | I | B | E | M | I | R | L | R | U | U |
| R | F | E | M | K | X | M | P | M | G | S | A | P | M | L |
| S | Q | L | P | T | O | C | A | V | P | P | T | V | E | O |
| H | M | K | M | T | P | W | T | Q | M | A | O | E | S | S |
| I | R | I | I | B | H | P | I | Q | X | Q | T | S | N | N |
| P | O | O | L | G | K | U | E | N | O | G | L | H | Y | W |
| B | N | N | M | E | U | O | N | M | D | X | T | D | Y | F |
| E | T | M | P | C | F | A | T | A | D | O | E | J | M | W |
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