Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | C | N | I | Q | D | T | F | E | D | C | A | K | M |
| K | O | S | Q | J | O | S | N | N | K | D | Z | N | K | B |
| S | N | N | M | I | G | E | E | D | O | L | Z | E | S | M |
| Y | T | U | T | T | X | Z | I | N | H | E | Q | B | E | F |
| W | A | A | R | R | Q | B | T | Q | T | W | N | C | F | T |
| I | S | H | M | B | O | P | A | G | E | L | P | X | C | U |
| G | S | M | Y | Q | A | L | P | J | G | C | T | A | M | N |
| T | U | T | I | N | G | I | E | M | P | A | T | H | Y | O |
| I | M | O | I | L | N | S | B | M | L | N | D | P | L | I |
| A | E | C | U | G | E | T | H | D | O | I | P | E | S | T |
| E | C | C | C | M | K | E | C | C | L | T | B | S | T | U |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | L |
| L | S | M | K | W | M | Y | P | T | S | L | Z | O | C | O |
| A | S | K | Q | U | E | S | T | I | O | N | X | U | N | S |
| Z | S | E | O | R | W | M | V | M | E | P | Z | P | B | R |
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