Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Z | C | N | E | M | G | Y | Y | Z | D | P | U | Y | C |
| D | O | N | T | A | S | S | U | M | E | M | O | S | L | T |
| W | O | N | I | N | O | I | T | S | E | U | Q | K | S | A |
| X | I | N | T | B | M | E | N | F | Y | J | C | T | M | K |
| V | E | U | T | R | T | C | A | T | N | O | C | E | Y | E |
| D | T | W | P | P | O | S | T | B | E | Q | D | C | P | O |
| O | L | S | B | A | A | L | U | B | L | Z | D | Y | A | W |
| D | O | M | J | H | I | N | E | M | P | A | T | H | Y | N |
| E | L | I | M | S | Y | P | I | M | N | M | R | Z | P | E |
| E | O | K | T | L | A | H | L | C | O | K | U | T | E | R |
| I | C | E | H | T | A | N | N | O | I | T | U | L | O | S |
| X | N | E | I | L | L | L | E | B | S | S | I | H | F | H |
| D | J | E | O | D | F | D | X | G | D | A | J | O | W | I |
| D | N | B | D | D | V | D | T | Z | C | D | G | O | N | P |
| T | K | U | B | F | Q | P | Z | F | Y | N | V | A | Y | F |
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