Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | D | P | V | W | W | A | N | K | Y | Y | I | A | Y |
| T | N | O | Z | N | Z | O | Y | C | Q | Y | F | V | N | E |
| X | C | E | I | V | O | X | H | H | A | Y | I | O | X | M |
| A | K | A | I | T | O | I | V | M | X | W | I | E | D | P |
| P | P | F | T | T | S | N | T | E | I | T | E | Z | O | A |
| B | L | F | S | N | A | E | N | U | O | R | L | Q | N | T |
| Z | V | X | M | G | O | P | U | M | L | M | I | G | T | H |
| A | K | Q | A | W | O | C | E | Q | E | O | M | W | P | Y |
| G | N | E | T | S | I | L | E | B | K | Y | S | C | A | B |
| Z | R | Y | P | A | O | X | H | Y | X | S | H | V | N | B |
| P | I | H | S | R | E | N | W | O | E | K | A | T | I | P |
| E | W | E | T | D | C | W | H | H | T | P | A | J | C | C |
| P | K | N | P | P | W | A | R | S | E | Y | U | I | O | Q |
| D | O | N | T | A | S | S | U | M | E | J | F | R | J | I |
| C | B | O | I | C | T | M | G | C | O | L | T | Z | Y | R |
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