Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | U | V | F | P | V | D | S | P | L | T | I | L | R | T |
| J | N | F | F | S | O | L | U | T | I | O | N | O | A | E |
| A | E | O | Y | H | T | A | P | M | E | F | B | K | S | J |
| T | A | S | I | F | O | A | A | Y | Y | L | E | I | K | Z |
| U | M | V | T | T | Z | X | E | B | P | O | P | E | Q | M |
| M | E | R | H | E | O | C | N | K | W | I | A | K | U | P |
| L | Q | L | D | H | O | M | I | N | P | M | T | K | E | L |
| U | I | W | I | N | W | I | E | N | D | S | I | V | S | K |
| T | R | U | T | M | J | R | B | L | A | J | E | V | T | V |
| Z | I | A | W | V | S | I | I | Y | O | P | N | Y | I | X |
| H | C | X | M | H | O | S | N | W | R | R | T | C | O | E |
| T | D | Y | I | I | T | Q | T | D | J | D | T | N | N | A |
| W | D | P | M | E | Z | F | J | F | B | X | R | N | O | N |
| Z | N | P | N | K | E | M | U | S | S | A | T | N | O | D |
| M | L | P | M | A | X | A | W | S | H | Q | K | S | B | C |
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