Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | U | T | T | C | I | N | A | P | T | N | O | D | C |
| P | N | H | G | E | C | D | Y | E | Z | D | K | H | O | P |
| J | I | E | U | I | I | A | H | B | M | I | J | N | N | A |
| T | F | H | I | Z | C | A | T | G | G | G | T | L | T | C |
| C | A | V | S | T | H | Z | A | N | Q | R | P | D | A | T |
| A | N | G | M | R | A | S | P | R | O | G | P | V | S | X |
| P | L | U | I | U | E | P | M | L | V | C | I | F | S | I |
| S | E | C | L | A | Y | N | E | I | I | N | E | B | U | Z |
| L | S | F | E | X | S | M | W | B | C | S | I | Y | M | C |
| A | A | S | S | L | O | S | C | O | L | Y | T | X | E | L |
| S | O | L | U | T | I | O | N | L | E | U | W | E | D | L |
| L | J | W | I | M | F | B | U | P | X | K | I | G | N | K |
| Z | N | O | I | T | S | E | U | Q | K | S | A | P | A | A |
| D | N | Z | W | X | L | K | F | J | Z | V | J | T | U | L |
| P | M | Q | F | H | M | V | A | P | D | G | F | J | Q | B |
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