Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | H | V | X | J | X | V | I | E | B | S | K | I | U |
| G | N | A | V | V | E | Z | G | N | V | L | O | P | N | G |
| G | E | E | K | A | C | J | O | F | J | I | I | O | U | T |
| T | N | Z | I | N | E | I | R | I | A | L | I | M | F | A |
| D | M | E | C | T | T | C | L | J | N | T | J | E | S | K |
| H | E | W | T | U | A | G | Q | W | O | P | Q | K | T | E |
| J | M | E | L | S | V | P | H | M | C | V | Q | N | Y | O |
| S | U | O | Y | J | I | L | E | I | W | U | V | E | K | W |
| L | S | A | P | M | L | L | N | B | E | S | C | M | Y | N |
| E | S | F | Q | E | O | A | P | S | Q | O | T | P | M | E |
| W | A | S | H | R | P | G | T | U | N | M | A | A | D | R |
| H | T | I | T | T | X | I | I | T | I | O | C | T | X | S |
| Z | N | N | N | P | O | G | A | J | Q | M | X | H | X | H |
| Z | O | O | I | N | U | C | S | S | U | C | B | Y | X | I |
| C | D | C | D | O | T | G | S | I | M | S | D | N | S | P |
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