Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | U |
| D | O | N | T | A | S | S | U | M | E | Y | G | S | M | K |
| Z | S | N | A | K | M | X | K | T | M | E | U | K | W | A |
| X | U | W | T | I | U | E | C | B | P | C | D | Q | R | X |
| S | Y | Q | L | R | J | S | R | B | A | O | J | U | S | B |
| F | U | E | T | I | O | U | R | Q | T | N | V | E | O | A |
| S | N | E | T | S | I | L | E | H | H | T | E | S | L | N |
| T | N | E | I | T | A | P | E | B | Y | A | G | T | U | A |
| K | H | B | E | U | H | F | G | M | B | C | S | I | T | X |
| D | O | G | G | L | Y | R | A | Y | O | T | U | O | I | K |
| C | E | I | V | L | R | F | W | N | U | T | W | N | O | S |
| Z | N | D | O | N | T | P | A | N | I | C | I | X | N | W |
| N | A | P | U | H | V | Z | N | Z | W | J | R | O | Z | U |
| K | U | P | V | C | B | L | R | L | Q | I | T | U | N | D |
| N | J | S | O | U | Q | N | N | V | K | A | F | J | A | P |
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