Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Y | V | D | O | D | S | T | D | Y | W | P | F | R | T |
| S | U | W | E | O | O | I | N | P | R | W | E | W | N | Y |
| O | K | C | I | X | N | H | E | E | B | W | L | O | U | P |
| L | D | K | P | B | T | N | I | O | O | K | I | O | I | B |
| U | J | N | H | V | P | E | T | D | X | T | M | H | Z | P |
| T | E | N | C | D | A | T | A | S | O | E | S | W | Y | O |
| I | M | R | D | Q | N | S | P | M | A | R | P | H | I | Y |
| O | U | Q | O | W | I | I | E | U | E | Q | T | R | P | P |
| N | S | D | Y | L | C | L | B | N | K | A | Z | N | H | S |
| F | S | Z | A | E | O | C | W | P | P | R | X | N | N | T |
| M | A | Z | I | R | G | O | K | M | X | U | N | A | U | K |
| W | T | Y | T | A | E | Y | E | C | O | N | T | A | C | T |
| D | N | N | H | K | X | Z | M | Y | D | I | H | G | A | L |
| O | O | U | A | S | K | Q | U | E | S | T | I | O | N | U |
| C | D | T | M | Q | H | P | A | F | I | Y | S | F | N | N |
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