Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | N | R | I | O | F | L | B | D | U | D | S | S | M | V |
| E | S | O | L | U | T | I | O | N | F | O | A | B | N | Y |
| W | L | X | I | X | M | T | R | Z | F | V | C | O | H | I |
| N | O | I | T | S | E | U | Q | K | S | A | I | S | E | K |
| N | N | E | M | E | N | Y | T | G | G | T | B | M | P | N |
| E | P | I | H | S | R | E | N | W | O | E | K | A | T | Y |
| V | W | B | A | L | S | X | B | M | O | Y | A | K | Y | Y |
| T | N | E | I | T | A | P | E | B | Y | E | N | D | T | G |
| L | N | E | T | S | I | L | L | R | H | C | B | W | B | L |
| Q | N | H | U | U | O | X | N | I | T | O | G | U | I | H |
| Q | X | M | K | R | F | Z | K | M | A | N | N | I | A | C |
| Y | N | A | T | F | Q | O | V | Y | P | T | B | Q | E | Q |
| O | B | N | Z | J | C | M | F | L | M | A | L | M | G | N |
| D | O | N | T | A | S | S | U | M | E | C | K | M | Q | X |
| C | D | O | N | T | P | A | N | I | C | T | S | O | Q | G |
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