Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | W | Y | I | F | V | X | V | J | M | X | I | Z | N | T |
| G | N | K | D | Z | Q | V | I | E | A | G | W | O | N | T |
| M | W | O | G | N | G | H | U | V | T | C | I | E | C | N |
| G | R | O | I | E | D | G | J | H | C | T | I | A | L | K |
| E | N | P | X | T | D | O | X | K | S | T | T | L | B | A |
| J | Y | D | Q | E | O | N | L | E | A | N | M | W | I | M |
| C | M | S | V | L | Y | M | U | P | O | S | I | Q | R | Z |
| V | Z | U | K | I | X | Q | E | C | W | J | F | Q | S | S |
| Q | O | R | C | M | K | B | E | L | I | S | T | E | N | H |
| G | Q | U | H | S | G | Y | S | S | O | J | E | X | H | C |
| I | B | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Z | D | O | N | T | P | A | N | I | C | H | T | M | O | Y |
| R | Y | S | O | L | U | T | I | O | N | M | I | N | M | C |
| C | W | S | P | O | E | M | U | S | S | A | T | N | O | D |
| P | D | E | G | O | Y | O | E | M | P | A | T | H | Y | C |
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