Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | S | J | F | S | K |
| N | O | I | E | S | Z | N | Y | H | C | N | B | S | M | M |
| O | N | N | A | M | B | E | H | D | C | V | F | Z | B | X |
| I | T | X | T | O | V | T | T | Y | N | P | G | Y | C | U |
| T | A | X | L | R | F | S | A | F | H | K | Z | N | A | R |
| S | S | G | R | U | O | I | P | B | R | X | I | N | D | E |
| E | S | O | D | Z | G | L | M | B | I | A | Q | W | E | K |
| U | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Q | M | Z | D | M | U | P | K | M | Z | U | T | I | E | W |
| K | E | W | I | H | A | G | K | A | O | Q | O | D | E | B |
| S | O | L | U | T | I | O | N | D | T | T | Q | Q | L | V |
| A | E | U | I | Z | Z | B | O | A | Y | N | I | L | C | M |
| X | J | E | I | M | D | T | E | X | V | M | O | O | S | X |
| E | N | I | Q | P | W | E | Q | Q | C | Q | O | S | N | E |
| T | Y | T | C | A | T | N | O | C | E | Y | E | I | N | T |
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