Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | G | M | K | N | H | Y | M | F | J | G | D | J | Y |
| A | N | Q | Q | W | H | R | D | N | H | P | X | V | N | T |
| K | A | E | S | E | X | A | O | S | K | K | I | O | A | I |
| H | N | B | I | Z | T | I | M | F | F | K | I | K | S | J |
| U | R | E | V | T | T | J | N | S | O | T | E | J | K | J |
| X | E | H | T | U | A | V | T | U | O | O | Y | O | Q | O |
| H | M | U | L | S | J | P | D | M | W | O | E | P | U | F |
| M | U | O | A | F | I | W | E | N | Q | M | C | G | E | X |
| I | S | M | I | L | E | L | E | B | P | A | O | A | S | Y |
| R | S | R | I | N | O | R | P | A | V | F | N | V | T | F |
| F | A | R | V | R | S | A | T | X | M | F | T | X | I | Q |
| N | T | Y | T | H | M | H | T | H | Q | R | A | R | O | N |
| T | N | N | I | P | Y | N | H | U | Y | V | C | D | N | U |
| W | O | P | K | D | P | B | C | M | M | A | T | F | R | V |
| C | D | O | N | T | P | A | N | I | C | M | O | P | G | H |
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