Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
| N | N | W | F | C | H | S | Q | Y | V | S | C | O | O | I |
| N | Y | H | T | A | P | M | E | Z | K | V | N | N | N | V |
| X | K | R | O | H | N | C | D | Q | U | T | T | M | T | F |
| S | Q | K | S | S | O | T | U | B | P | R | B | P | A | A |
| I | R | H | K | N | A | E | I | A | O | C | J | G | S | B |
| L | H | T | T | P | S | B | N | L | E | L | I | M | S | M |
| K | B | A | E | T | F | I | E | B | I | R | Z | O | U | U |
| N | C | J | I | M | C | M | U | P | D | S | L | T | M | U |
| T | X | O | T | Q | O | D | Q | V | A | U | T | C | E | P |
| Y | N | H | J | T | W | M | Q | K | T | T | K | E | P | Z |
| T | O | H | I | V | S | D | T | I | N | T | I | A | N | L |
| M | B | O | D | C | I | Y | O | W | X | D | D | E | S | T |
| O | N | P | I | B | U | N | X | J | T | G | N | T | N | B |
| I | M | W | L | F | D | P | C | Z | N | J | W | Q | D | T |
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