Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | B | B | R | R | T | X | C | M | J | W | I | Y | B | P |
| L | A | E | L | N | F | C | J | D | S | O | K | Z | N | I |
| N | J | E | F | C | O | G | A | U | A | V | E | O | W | H |
| D | N | N | M | U | Y | I | R | T | Q | U | I | F | R | S |
| B | O | E | Z | Y | E | V | T | C | N | T | J | F | A | R |
| F | E | D | T | E | L | I | M | S | O | O | L | I | H | E |
| K | M | T | D | S | E | B | O | M | E | H | C | H | Z | N |
| F | U | U | T | O | I | L | E | K | I | U | Y | E | L | W |
| Z | S | D | S | C | U | L | M | P | I | W | Q | A | Y | O |
| A | S | N | E | T | O | C | P | D | A | L | L | K | C | E |
| L | A | E | I | R | E | T | A | L | Y | T | L | S | S | K |
| S | T | O | T | X | R | W | T | E | K | Q | I | L | X | A |
| S | N | N | T | H | D | V | H | J | F | V | O | E | X | T |
| V | O | D | Y | E | Q | I | Y | T | T | X | B | O | N | I |
| C | D | O | N | T | P | A | N | I | C | S | V | O | N | T |
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