Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | V | E | X | R | K | P | F | J | J | N | P | Y | B |
| R | N | P | F | Y | K | J | Q | X | H | E | A | T | N | E |
| Q | L | E | I | K | E | O | M | A | L | I | B | O | X | N |
| L | S | C | I | H | D | C | D | R | S | Z | I | F | T | R |
| Q | G | B | H | T | S | R | O | P | X | T | W | E | J | P |
| C | A | K | W | Q | A | R | W | N | O | N | S | O | C | H |
| I | I | Y | P | C | B | P | E | M | T | O | D | V | B | B |
| N | Y | H | T | A | P | M | E | N | D | A | D | E | K | V |
| A | N | E | T | S | I | L | E | B | W | R | C | I | X | J |
| P | U | W | Q | K | O | N | L | Y | Q | O | L | T | O | C |
| T | I | S | A | R | I | S | I | T | Q | E | E | X | O | S |
| N | C | X | T | V | H | Q | M | M | D | X | X | K | U | E |
| O | I | N | N | O | I | T | S | E | U | Q | K | S | A | A |
| D | O | N | T | A | S | S | U | M | E | O | J | Z | M | T |
| C | D | N | O | I | T | U | L | O | S | R | I | Z | R | W |
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