Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | I | U | P | C | I | N | A | P | T | N | O | D | C |
| N | N | A | X | O | W | U | W | J | Z | H | E | V | O | I |
| O | C | E | O | L | Y | J | P | H | S | L | T | N | N | D |
| I | U | E | I | X | Y | Q | I | P | I | I | T | R | T | B |
| T | E | M | Y | T | O | J | H | M | I | R | K | F | A | Q |
| S | N | P | W | E | A | W | S | D | O | N | U | O | S | R |
| E | O | A | N | D | C | P | R | L | T | A | P | R | S | S |
| U | I | T | R | N | X | O | E | N | I | I | B | J | U | V |
| Q | T | H | D | N | Z | M | N | B | O | S | F | C | M | K |
| K | U | Y | H | U | O | L | W | T | I | C | T | Y | E | L |
| S | L | L | M | T | L | Z | O | K | A | C | I | E | S | M |
| A | O | B | I | Z | Q | F | E | K | M | C | P | Q | N | H |
| P | S | O | S | O | K | U | K | Z | T | Z | T | F | Z | J |
| W | N | M | H | Q | F | X | A | I | M | S | U | S | N | T |
| I | J | S | V | W | R | K | T | B | U | I | R | J | H | A |
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