Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | A | S | K | Q | U | E | S | T | I | O | N | I | H | T |
| W | N | J | Y | X | A | O | Y | M | V | N | S | G | N | B |
| H | V | O | T | Z | L | Q | H | A | L | Z | S | E | T | S |
| R | L | T | I | U | K | C | T | I | Z | N | I | A | J | L |
| Q | G | G | T | T | F | P | A | O | M | T | K | N | V | T |
| V | G | I | B | L | O | Q | P | Z | A | E | X | R | C | C |
| V | O | Z | N | P | H | M | M | P | O | C | A | A | F | I |
| N | F | H | X | H | C | Y | E | W | M | B | T | G | R | N |
| U | P | P | G | Y | K | B | N | L | Z | N | F | W | X | A |
| D | I | V | I | B | C | E | I | B | O | G | G | J | J | P |
| N | K | Q | A | M | R | S | V | C | W | R | G | D | Q | T |
| E | L | I | M | S | T | V | E | Z | O | B | T | T | B | N |
| A | D | R | H | E | F | Y | R | U | P | X | Z | N | L | O |
| K | B | I | N | O | E | M | U | S | S | A | T | N | O | D |
| Q | P | H | A | W | E | R | R | Z | B | H | S | L | H | C |
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