Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | G | V | O | M | T |
| M | O | J | H | N | O | I | T | S | E | U | Q | K | S | A |
| Y | N | N | U | F | U | M | P | N | I | W | V | I | Q | K |
| R | T | V | T | T | R | W | A | W | K | D | E | P | Y | E |
| G | A | D | O | R | J | C | R | T | K | E | L | K | Y | O |
| G | S | L | S | I | O | M | N | S | N | P | T | E | J | W |
| K | S | H | M | Y | J | L | O | B | U | U | C | P | F | N |
| P | U | K | S | J | I | L | E | D | R | O | P | Z | C | E |
| R | M | S | V | S | U | P | M | M | N | G | R | O | Q | R |
| C | E | K | T | T | A | X | P | T | O | N | Y | V | F | S |
| G | Y | E | I | T | R | P | A | T | F | T | S | Z | M | H |
| W | N | O | I | Y | Q | C | T | F | G | C | I | I | B | I |
| S | N | E | Q | B | T | O | H | H | E | A | L | O | E | P |
| T | N | W | L | F | G | S | Y | H | T | E | Z | S | N | M |
| T | Q | T | W | E | H | S | F | Q | U | B | Q | M | J | M |
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