Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | I | L | W | B | K |
| B | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| E | N | N | Z | V | E | T | F | N | D | Z | Y | T | S | O |
| V | T | J | T | L | Y | H | T | A | P | M | E | T | K | K |
| N | A | E | I | R | C | J | P | Q | C | A | C | A | Q | V |
| D | S | M | R | S | O | K | J | V | V | L | O | O | U | O |
| L | S | P | T | Y | Y | L | K | B | A | U | N | B | E | U |
| D | U | O | D | V | I | Z | E | N | J | G | T | U | S | K |
| G | M | K | L | S | S | P | P | M | E | K | A | E | T | T |
| Q | E | E | T | U | A | C | X | T | O | P | C | S | I | J |
| G | Q | E | I | T | T | W | L | I | S | T | T | E | O | X |
| L | N | O | I | T | E | I | B | F | A | J | I | S | N | D |
| D | K | E | K | P | Z | O | O | G | X | S | H | O | J | D |
| F | N | S | K | A | E | R | P | N | E | R | Q | P | N | U |
| T | S | T | B | P | P | W | C | O | B | N | Z | S | C | S |
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