Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | Q | M | Y | C | F | Y | Z | C | Y | X | G | D | R | R |
| M | N | K | E | L | E | X | H | A | C | M | H | T | Y | V |
| P | N | O | I | T | S | E | U | Q | K | S | A | P | Y | Y |
| R | P | B | I | Q | K | Y | O | M | W | K | D | N | N | S |
| V | S | N | E | T | P | J | A | Q | E | K | W | E | F | E |
| A | O | I | Y | S | O | A | V | O | X | S | T | T | E | H |
| Q | L | D | E | G | X | M | W | B | Q | S | Y | Y | M | E |
| Q | U | L | L | C | O | N | E | Q | I | Q | E | A | U | R |
| B | T | V | I | B | E | P | M | L | I | C | S | N | S | B |
| D | I | D | M | R | A | Q | P | I | O | X | I | O | S | S |
| P | O | U | S | T | F | L | A | N | N | R | J | A | A | G |
| D | N | H | I | X | I | F | T | J | O | W | T | V | T | T |
| L | I | E | R | V | P | A | H | Z | Z | C | G | N | N | A |
| P | N | X | C | Q | C | H | Y | N | B | E | F | S | O | S |
| T | H | A | E | T | C | I | N | A | P | T | N | O | D | C |
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