Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | T | T | K | C | Z | A | E | X | W | W | Z | X | T | X |
| Z | X | N | O | I | T | S | E | U | Q | K | S | A | N | D |
| D | T | E | Z | A | D | L | I | I | P | V | K | O | W | J |
| O | T | C | A | T | N | O | C | E | Y | E | I | X | Y | I |
| O | M | Y | B | B | K | E | M | D | O | T | V | B | H | Q |
| C | T | V | A | R | B | P | U | W | O | T | C | N | U | M |
| I | X | K | J | I | A | B | N | M | P | Y | Z | Z | N | L |
| N | L | S | J | T | M | E | E | R | L | X | D | O | Y | O |
| A | S | A | H | H | R | L | C | P | Y | M | I | S | G | G |
| P | J | Y | N | S | O | E | I | Q | A | T | N | U | H | W |
| T | X | L | H | R | P | L | D | S | U | T | Z | M | Z | Q |
| N | N | I | T | J | P | I | C | L | T | T | I | X | W | L |
| O | P | N | Q | I | T | M | O | K | Q | E | V | E | I | Z |
| D | O | N | T | A | S | S | U | M | E | O | N | E | N | Y |
| C | I | V | L | N | P | N | T | T | O | X | K | F | U | T |
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