Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | T | G | C | T | I | Q | D | O | T | Y | V | P |
| G | O | V | I | G | Y | M | F | P | J | O | C | X | N | F |
| M | N | N | B | H | C | H | N | A | L | I | A | N | O | F |
| L | T | N | T | B | S | L | T | E | D | H | T | V | I | F |
| Z | A | Q | O | R | N | R | K | A | X | Z | N | C | T | I |
| C | S | T | C | C | O | G | E | V | P | S | O | U | S | P |
| I | S | X | B | F | I | L | B | N | H | M | C | K | E | V |
| N | U | E | I | F | T | I | E | I | W | M | E | G | U | M |
| A | M | C | B | R | U | S | P | M | B | O | Y | Z | Q | C |
| P | E | Y | V | Q | L | T | A | D | O | U | E | U | K | Z |
| T | K | P | W | C | O | E | T | I | V | T | A | K | S | Z |
| N | I | L | F | N | S | N | I | Q | V | G | I | M | A | I |
| O | X | I | J | T | M | N | E | Z | O | B | I | O | D | T |
| D | L | O | G | J | G | O | N | Z | U | L | V | M | N | E |
| I | D | K | L | K | W | B | T | U | E | C | X | G | D | X |
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