Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | N | W | P | C | I | N | A | P | T | N | O | D | C |
| A | S | K | Q | U | E | S | T | I | O | N | M | R | O | G |
| K | V | O | I | K | W | N | I | W | G | O | Z | N | N | A |
| E | W | N | K | B | O | O | I | L | A | L | T | I | T | N |
| O | Y | H | K | F | V | X | Y | U | A | R | Z | L | A | O |
| W | R | E | M | F | J | K | K | B | O | I | Q | X | S | I |
| N | V | Y | C | N | V | B | J | L | Q | N | F | E | S | T |
| E | W | H | P | O | C | B | E | M | I | H | Z | I | U | U |
| R | M | W | I | A | N | M | M | P | D | S | J | R | M | L |
| S | M | I | L | E | O | T | P | Y | A | L | T | N | E | O |
| H | D | V | D | T | B | C | A | N | L | T | Q | E | J | S |
| I | C | M | I | V | O | Z | T | C | D | E | I | S | N | N |
| P | J | O | F | A | W | P | H | A | T | G | B | E | G | P |
| Z | N | F | E | N | W | N | Y | A | H | T | N | I | N | A |
| J | H | C | T | H | E | C | K | J | I | O | S | F | H | T |
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