Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | Q | S | S | A | M | Q | W | O | N | I | O | F | V | L |
| N | O | J | O | E | H | Q | T | L | M | V | R | O | N | B |
| N | K | S | L | T | G | G | J | P | D | I | R | O | F | Y |
| W | V | I | U | A | B | M | M | C | E | F | I | C | D | L |
| F | Z | V | T | K | S | M | I | L | E | T | Y | V | O | T |
| N | E | E | I | E | P | K | Z | E | O | G | A | C | N | E |
| I | M | K | O | O | Y | B | Q | M | L | E | A | C | T | M |
| T | U | R | N | W | J | E | E | U | D | A | V | Q | P | P |
| E | S | O | G | N | J | L | C | P | E | G | P | V | A | A |
| R | S | S | T | E | O | I | X | O | A | S | N | C | N | T |
| C | A | D | U | R | J | S | O | A | N | T | T | P | I | H |
| L | T | P | T | S | I | T | J | A | M | T | I | I | C | Y |
| X | N | N | R | H | E | E | I | J | P | D | A | E | O | N |
| U | O | F | B | I | T | N | H | Q | I | I | T | C | N | N |
| C | D | B | G | P | L | S | O | Q | V | K | O | X | T | T |
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