Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | F | P | E | M | P | A | T | H | Y | A | V | B | S | C |
| H | X | M | O | B | E | M | U | S | S | A | T | N | O | D |
| O | V | V | R | I | R | K | Z | K | W | A | R | N | P | C |
| N | E | A | Z | U | V | N | P | F | P | G | T | D | F | E |
| O | C | T | A | K | E | O | W | N | E | R | S | H | I | P |
| I | N | I | L | S | N | Y | K | V | O | T | Z | D | X | W |
| T | N | E | N | M | K | B | E | L | I | S | T | E | N | X |
| U | E | T | N | A | W | Q | E | C | F | H | M | S | K | V |
| L | N | E | U | R | P | M | U | P | O | V | F | B | R | H |
| O | L | P | Z | W | O | T | M | E | A | N | H | N | R | J |
| S | H | N | A | T | J | Q | N | W | S | T | T | Y | G | F |
| M | J | S | I | V | R | P | M | O | K | T | I | A | L | U |
| I | Y | O | M | N | B | P | X | L | D | U | I | E | C | E |
| L | N | M | E | Q | D | P | D | A | C | Q | N | O | N | T |
| E | K | L | K | W | E | M | Z | R | A | Y | I | O | N | T |
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