Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | Y | D | O | N | T | P | A | N | I | C | C | E | B | K |
| E | N | E | Z | E | Y | E | C | O | N | T | A | C | T | E |
| S | L | O | F | D | H | F | Z | C | L | X | S | Y | L | K |
| O | W | Y | I | S | B | A | G | S | I | G | N | I | K | A |
| L | G | I | M | T | B | T | O | H | I | X | M | S | L | L |
| U | T | A | K | E | O | W | N | E | R | S | H | I | P | I |
| T | B | Z | N | B | M | M | V | D | L | U | B | D | I | F |
| I | S | G | U | E | Z | B | E | P | A | T | I | E | N | T |
| O | L | X | Y | Q | E | M | O | L | I | S | T | E | N | X |
| N | K | O | L | L | P | D | K | C | O | N | U | T | K | Q |
| S | B | J | H | A | T | B | A | N | W | R | D | F | U | H |
| N | O | I | T | S | E | U | Q | K | S | A | T | T | B | B |
| X | B | H | V | M | S | D | R | V | T | Y | S | N | N | X |
| U | Y | E | H | F | E | M | U | S | S | A | T | N | O | D |
| Y | N | H | P | T | L | D | O | O | A | F | C | Q | U | C |
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