Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | L | K | W | O | C | I | N | A | P | T | N | O | D | C |
| T | W | I | E | A | M | O | Q | V | M | E | V | T | O | S |
| O | N | O | I | T | S | E | U | Q | K | S | A | N | N | T |
| T | S | A | X | I | M | M | L | Y | N | K | T | S | T | C |
| T | C | A | T | N | O | C | E | Y | E | R | X | D | A | F |
| Y | T | Z | C | T | Y | M | D | O | O | A | L | X | S | Q |
| L | A | J | B | N | P | B | W | L | E | L | I | M | S | L |
| L | Y | I | Q | A | W | N | E | H | I | O | B | O | U | O |
| H | G | T | T | B | E | M | V | P | C | S | L | Z | M | E |
| N | F | H | H | R | O | I | O | F | A | U | T | O | E | I |
| T | Y | B | S | T | O | Q | R | P | T | T | J | E | J | Y |
| F | L | H | I | R | G | A | M | I | S | R | I | C | N | Q |
| F | I | O | N | K | U | Z | O | O | Q | S | Z | E | T | Y |
| P | N | N | W | L | U | N | C | B | Q | N | P | F | N | R |
| Z | L | H | H | R | Z | O | D | U | K | D | Z | Q | Y | T |
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