Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | B | X | W | Q | W | T | D | C | H | T | L | Z | F |
| D | O | N | T | A | S | S | U | M | E | S | A | F | J | C |
| O | Z | N | V | O | Q | T | I | Y | M | P | K | U | C | E |
| N | L | J | T | S | Z | E | E | E | P | F | E | X | A | Q |
| T | O | M | H | R | R | C | L | V | A | Q | O | X | B | P |
| P | K | I | S | N | O | I | B | T | T | B | W | J | F | O |
| A | S | A | T | N | M | L | V | B | H | X | N | H | B | E |
| N | I | O | T | S | I | S | E | A | Y | R | E | Z | R | K |
| I | O | A | L | S | E | P | P | M | S | R | R | V | R | N |
| C | C | T | T | U | A | U | W | N | O | P | S | U | P | E |
| T | T | E | H | T | T | J | Q | F | R | T | H | R | T | K |
| R | N | L | I | V | G | I | N | K | V | L | I | B | D | Y |
| D | S | E | H | W | Q | R | O | A | S | O | P | O | Y | O |
| N | N | Q | V | E | U | B | J | N | M | A | W | Z | N | M |
| T | R | X | H | U | M | A | I | U | I | P | R | O | C | C |
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