Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | I | R | T | C | I | N | A | P | T | N | O | D | C |
| N | N | I | N | O | C | Z | G | Q | E | N | Y | N | O | A |
| C | O | E | H | E | D | A | M | S | W | P | H | N | N | J |
| K | K | I | I | S | T | A | T | B | K | N | T | J | T | K |
| H | O | K | T | T | R | S | G | N | O | R | Q | K | A | K |
| C | P | I | R | S | A | E | I | O | O | R | U | K | S | G |
| K | H | D | U | A | E | P | N | L | N | C | S | J | S | U |
| U | R | H | C | P | I | U | E | W | Y | G | E | P | U | B |
| R | V | T | O | H | N | M | Q | B | O | M | D | Y | M | E |
| C | Z | H | K | L | O | W | Z | K | P | E | R | F | E | R |
| R | D | K | A | T | S | J | U | A | S | U | K | B | M | M |
| H | X | Z | I | T | L | L | T | O | M | A | C | A | T | I |
| Y | W | O | L | B | C | H | Q | L | I | B | C | H | T | M |
| V | N | C | V | L | Y | R | M | D | L | N | Q | Q | B | P |
| U | S | O | L | U | T | I | O | N | E | X | E | C | O | I |
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