Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | R | S | E | U | W | A | Z | P | N | R | A | J | X |
| B | N | S | E | D | S | S | O | L | U | T | I | O | N | C |
| O | W | E | I | F | G | Q | I | C | I | N | B | O | O | L |
| N | E | R | I | G | Q | S | C | C | R | N | I | T | P | K |
| O | G | L | G | T | T | L | Y | X | D | T | C | L | Y | M |
| I | E | C | I | E | A | R | U | X | O | A | R | T | S | T |
| T | M | I | N | M | M | P | Z | M | T | M | U | X | S | G |
| S | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| E | S | V | Q | X | A | L | O | B | U | M | U | W | W | J |
| U | S | P | E | H | O | C | Z | R | P | E | V | I | B | R |
| Q | A | E | Y | R | E | S | S | A | T | E | I | K | O | Z |
| K | T | Q | T | Y | Q | R | T | A | G | S | R | A | P | T |
| S | N | N | E | B | F | H | E | H | Z | O | G | X | B | Z |
| A | O | K | K | O | Y | W | O | J | N | D | R | D | P | W |
| C | D | O | N | T | P | A | N | I | C | W | N | X | U | Y |
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