Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | N | M | V | C | W | F | P | X | J | C | U | R | M | Y |
| V | N | O | I | T | U | L | O | S | H | D | H | C | N | E |
| N | N | O | I | T | S | E | U | Q | K | S | A | O | V | Q |
| S | B | B | P | G | T | B | M | Y | L | X | I | B | F | M |
| D | E | Y | E | C | O | N | T | A | C | T | Y | C | S | V |
| Y | E | F | X | W | E | M | F | S | O | V | B | S | B | I |
| H | M | W | M | L | O | B | F | M | N | U | N | C | P | V |
| N | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| E | S | M | A | K | A | L | M | P | D | G | X | Z | F | K |
| G | S | H | I | Y | O | I | P | F | A | T | P | W | L | X |
| N | A | T | K | R | Q | S | A | K | X | T | L | K | G | C |
| M | T | P | T | V | S | T | T | N | T | K | I | L | Q | Z |
| Z | N | N | N | A | Z | E | H | D | P | I | C | E | M | S |
| I | O | R | X | Q | Z | N | Y | D | C | E | F | Y | N | W |
| C | D | O | N | T | P | A | N | I | C | F | S | J | C | T |
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