Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | X | J | T | Q | E | R | N | B | X | W | X | B | N | T |
| O | N | K | T | L | Q | N | D | E | K | E | B | B | N | Y |
| T | C | O | I | G | U | C | O | P | Y | E | N | E | P | U |
| A | E | M | I | G | W | I | L | I | L | Y | I | T | N | K |
| K | S | Q | C | T | F | Y | Q | S | T | T | N | E | B | O |
| E | G | K | B | B | O | U | D | M | A | U | T | J | E | F |
| O | Y | Q | Q | H | C | M | L | P | X | S | L | Q | M | R |
| W | I | E | G | U | S | I | E | G | I | N | Q | O | U | Z |
| N | U | M | C | J | E | B | N | L | N | M | M | O | S | R |
| E | V | P | W | O | R | S | W | A | O | Q | T | Z | S | Z |
| R | V | A | S | X | N | K | T | S | P | R | L | X | A | X |
| S | A | T | M | M | S | T | R | I | X | T | T | T | T | U |
| H | K | H | S | I | R | T | A | E | O | L | N | N | N | T |
| I | S | Y | F | I | J | I | D | C | L | N | N | O | O | X |
| P | I | E | D | A | W | M | Y | I | T | C | X | A | D | C |
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