Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | P | U | P | B | T | V | B | R | Y | B | F | Q | N | E |
| L | N | C | M | F | L | Z | G | K | B | Z | U | T | U | L |
| S | N | O | I | T | S | E | U | Q | K | S | A | F | Y | Q |
| O | Y | F | I | T | Z | U | T | L | M | K | S | Z | N | O |
| L | E | Z | X | T | J | A | X | Z | E | R | H | E | D | J |
| U | Z | R | X | Q | O | K | F | O | Z | U | T | W | E | F |
| T | F | P | E | E | R | M | W | B | U | S | Z | Y | M | G |
| I | P | G | L | O | V | N | E | Z | I | T | E | R | U | L |
| O | Q | K | I | B | E | P | M | L | M | C | L | Z | S | O |
| N | G | G | M | R | A | W | P | Y | O | B | R | H | S | L |
| G | Z | B | S | T | P | A | A | N | L | R | C | C | A | F |
| B | L | H | I | D | J | S | T | C | U | V | T | D | T | T |
| R | I | E | B | X | N | A | H | S | S | F | Z | N | N | X |
| P | N | S | P | O | C | I | Y | F | L | M | F | Z | O | O |
| T | M | G | D | T | C | I | N | A | P | T | N | O | D | C |
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