Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | V | P | I | H | S | R | E | N | W | O | E | K | A | T |
| G | N | K | B | M | B | M | F | B | U | Y | Z | S | N | W |
| E | V | O | I | P | P | N | N | L | E | Y | K | E | T | T |
| I | Z | L | I | A | P | C | C | C | N | Q | I | X | N | D |
| O | E | O | T | T | L | Y | O | A | U | T | F | O | P | K |
| G | N | H | M | J | O | N | L | E | A | J | I | R | E | V |
| M | Y | X | H | L | T | M | S | P | P | T | B | B | M | N |
| S | C | Y | Y | A | L | T | E | Y | U | M | P | N | U | P |
| V | F | U | C | N | I | B | H | L | D | B | Y | D | S | U |
| H | U | T | Z | O | D | F | O | I | O | F | E | Z | S | J |
| T | R | C | N | A | F | S | G | S | W | R | R | O | A | E |
| E | U | S | B | A | F | B | W | T | S | S | T | N | T | D |
| F | Z | W | S | E | E | G | L | E | L | U | F | N | N | G |
| C | A | D | X | O | H | J | K | N | Y | S | R | A | O | G |
| V | K | I | N | V | C | I | N | A | P | T | N | O | D | C |
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