Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | M | D | T | N | E | M | T | Q | A | X | K | G | D | C |
| E | T | P | U | O | P | S | N | N | T | L | E | Z | O | F |
| P | L | R | K | I | I | A | E | E | T | F | S | N | N | A |
| E | O | P | N | T | H | G | I | T | W | K | T | J | T | S |
| T | L | L | K | U | S | S | T | S | F | R | S | D | A | K |
| N | C | I | K | L | R | J | A | I | O | J | H | O | S | Q |
| U | B | A | M | O | E | R | P | L | M | R | Q | N | S | U |
| G | J | V | T | S | N | P | E | F | U | A | L | T | U | E |
| G | P | N | G | N | W | M | B | X | Y | M | S | P | M | S |
| Y | J | H | V | G | O | Y | D | X | S | Q | Y | A | E | T |
| A | C | D | K | T | E | C | U | G | F | U | S | N | I | I |
| V | A | Z | I | L | K | C | E | R | K | W | W | I | J | O |
| G | M | O | G | F | A | S | V | Y | V | N | L | C | N | N |
| Z | N | P | Y | H | T | A | P | M | E | I | A | F | L | K |
| A | X | I | F | W | L | N | O | O | Q | Q | U | L | R | O |
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