Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | R | F | R | G | U | T | Q | Q | T | S | T | W | D | C |
| I | Y | Q | O | T | G | L | P | C | P | N | Z | T | O | S |
| H | Y | H | H | X | G | A | A | C | O | R | L | N | N | O |
| S | N | G | T | K | U | T | Q | I | Q | B | T | T | T | L |
| R | S | U | V | A | N | P | T | F | R | R | S | E | A | U |
| E | X | T | Q | O | P | S | R | Y | O | X | O | C | S | T |
| N | P | T | C | G | E | M | B | L | Y | Z | I | V | S | I |
| W | M | E | A | U | B | S | E | I | I | N | K | M | U | O |
| O | Y | R | Q | Q | G | M | P | J | A | S | I | H | M | N |
| E | R | K | L | A | O | C | A | P | C | L | T | X | E | K |
| K | S | Z | F | T | I | Z | T | B | E | E | K | E | Y | M |
| A | O | I | I | O | N | N | I | E | W | O | M | M | N | J |
| T | C | O | W | V | O | M | E | X | L | X | T | K | S | W |
| C | N | V | N | D | O | F | N | L | Q | H | O | M | U | M |
| W | X | B | H | J | S | O | T | J | S | T | V | P | O | K |
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