Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | B | F | V | C | I | N | A | P | T | N | O | D | C |
| J | N | Q | J | P | S | O | L | U | T | I | O | N | O | Z |
| X | O | E | U | C | U | I | P | W | Q | K | D | N | N | O |
| K | I | Z | I | R | S | F | I | N | L | U | T | T | T | R |
| S | T | A | E | T | K | J | H | Z | Y | R | Z | D | A | B |
| B | S | E | E | L | A | U | S | F | O | O | I | P | S | E |
| I | E | N | D | V | E | P | R | L | G | K | U | P | S | Y |
| P | U | Q | R | G | Z | G | E | U | T | Q | Z | Q | U | E |
| A | Q | V | J | Y | Q | M | N | B | D | D | X | I | M | C |
| K | K | M | P | N | O | E | W | G | F | H | V | F | E | O |
| T | S | H | H | T | U | D | O | M | W | O | U | Q | S | N |
| W | A | M | I | L | T | H | E | M | P | A | T | H | Y | T |
| V | H | O | I | Y | G | F | K | D | L | F | U | Q | R | A |
| H | N | S | Z | L | C | M | A | B | B | Y | C | D | O | C |
| B | G | Z | E | R | E | X | T | D | M | A | R | M | X | T |
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