Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | K | U | B | T | C | V | W | W | D | L | R | N | E | T |
| T | N | V | V | E | O | N | B | C | E | I | L | S | N | E |
| E | A | O | I | D | Z | J | O | K | X | I | M | E | F | V |
| R | S | K | I | H | H | Y | U | I | U | U | I | C | N | A |
| R | K | D | E | T | G | J | I | P | T | T | X | E | T | K |
| E | Q | R | Y | O | O | Z | J | R | A | U | T | C | E | T |
| I | U | D | E | P | W | M | C | P | A | S | L | K | M | J |
| Y | E | E | C | M | J | N | E | Z | I | C | U | O | U | B |
| Q | S | M | O | Y | P | B | E | L | E | L | I | M | S | F |
| P | T | Z | N | I | S | A | A | R | O | W | C | F | S | U |
| P | I | M | T | V | X | S | T | X | S | R | T | P | A | B |
| X | O | F | A | D | P | Z | O | H | O | H | T | R | T | R |
| V | N | V | C | P | Z | A | R | U | Y | I | I | N | N | M |
| G | C | X | T | D | U | F | N | B | W | S | N | P | O | L |
| Q | V | P | G | M | C | I | N | A | P | T | N | O | D | C |
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