Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
| H | Z | I | B | U | Q | J | I | I | Y | K | S | V | O | T |
| S | D | Y | H | T | A | P | M | E | I | K | G | N | S | Z |
| D | M | K | M | P | W | J | C | R | Q | E | T | O | V | W |
| O | K | S | A | N | J | O | N | U | D | R | T | I | O | O |
| N | L | S | Z | R | N | M | E | K | O | Y | U | T | L | K |
| T | E | I | Q | T | V | S | B | L | N | N | W | U | V | P |
| P | D | X | A | A | T | J | E | I | T | V | W | L | M | B |
| A | X | C | X | I | R | M | P | S | A | E | S | O | A | F |
| N | T | T | O | E | O | Y | A | T | S | I | Y | S | B | M |
| I | C | N | B | T | N | V | T | E | S | M | I | P | F | A |
| C | S | R | I | B | J | D | I | N | U | O | I | T | W | S |
| N | T | O | D | K | V | C | E | T | M | K | X | L | E | B |
| Q | N | W | I | B | C | Z | N | M | E | J | C | K | E | S |
| U | V | O | X | I | U | N | T | Z | F | R | Z | F | W | H |
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