Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | K | V | I | S | G | X | D | C | R | Z | C | O | A | F |
| R | G | U | S | R | U | B | U | E | G | H | H | E | N | C |
| M | N | O | I | T | U | L | O | S | W | F | K | O | J | I |
| E | L | L | B | A | T | B | S | H | E | E | I | D | G | N |
| D | S | F | Q | K | S | R | K | T | H | T | W | I | F | A |
| E | E | T | P | E | K | K | G | B | O | H | O | Q | E | P |
| M | M | V | F | O | Y | B | Q | M | T | Y | B | W | K | T |
| P | U | G | R | W | I | E | E | U | Y | D | T | P | I | N |
| A | S | Z | X | N | R | L | C | P | E | I | K | G | T | O |
| T | S | U | B | E | O | M | I | O | A | S | T | W | S | D |
| H | A | S | B | R | Y | F | I | S | N | T | T | D | Y | U |
| Y | T | B | T | S | M | I | L | E | T | T | I | I | J | G |
| A | N | N | R | H | I | G | E | R | Z | E | A | E | O | P |
| J | O | Q | S | I | X | J | C | Z | Z | M | N | C | N | N |
| C | D | X | A | P | Z | S | C | S | T | G | N | Z | T | T |
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