Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | H | W | H | Y | M | N | K | L | W | T | B | G | J | T |
| S | N | H | K | W | Y | M | W | O | C | X | W | S | N | T |
| A | M | O | W | A | X | D | N | A | U | J | O | E | A | K |
| L | Y | J | I | I | J | V | T | F | Y | L | I | K | S | R |
| T | I | Z | E | T | C | N | D | L | U | T | E | L | K | M |
| O | K | Z | N | V | O | M | N | T | A | O | M | X | Q | C |
| Q | S | L | T | C | S | M | I | P | W | B | P | E | U | I |
| V | P | Q | E | W | I | O | E | N | V | A | A | H | E | N |
| D | H | Y | B | R | N | B | E | L | H | M | T | E | S | A |
| C | E | G | E | W | O | R | I | M | O | W | H | Y | T | P |
| W | E | L | I | M | S | S | Z | H | E | R | Y | U | I | T |
| O | N | D | I | H | T | F | K | W | W | P | T | H | O | N |
| W | B | T | I | E | T | P | D | S | F | D | G | N | N | O |
| X | O | P | N | G | E | M | U | S | S | A | T | N | O | D |
| I | X | H | J | D | X | G | L | O | R | O | J | K | D | C |
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