Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | P | F | S | H | O | V | G | P | P | C | D | C | W |
| L | N | Y | X | Q | Q | F | U | G | S | K | Y | G | N | I |
| I | E | E | M | P | A | T | H | Y | G | D | R | O | G | I |
| W | E | X | I | Q | G | V | M | Q | F | U | I | A | E | I |
| V | M | V | A | T | T | S | O | L | A | T | W | L | T | T |
| L | S | I | R | S | A | J | X | C | O | S | I | Y | W | C |
| T | K | I | M | W | Y | P | I | M | Q | M | J | T | Q | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | R | T |
| F | I | N | F | P | A | L | O | B | O | A | W | C | N | N |
| V | F | Y | M | P | O | T | I | I | S | V | J | N | C | O |
| V | G | F | T | R | S | I | B | S | T | O | N | Q | V | C |
| C | A | N | T | P | I | N | S | J | T | U | V | L | R | E |
| G | O | N | C | L | P | C | L | F | W | E | L | F | U | Y |
| D | O | N | T | A | S | S | U | M | E | O | N | O | V | E |
| C | W | E | S | N | O | I | T | S | E | U | Q | K | S | A |
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