Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | R | B | J | R | T | M | R | F | F | G | F | X | Q | F |
| P | N | O | L | O | I | E | H | B | L | R | Y | O | Y | A |
| I | O | O | C | R | T | Z | M | W | L | N | V | H | F | H |
| H | U | I | I | X | A | C | I | N | A | P | T | N | O | D |
| S | O | L | U | T | I | O | N | I | B | A | S | D | E | Y |
| R | M | J | M | G | O | B | Q | F | P | B | L | H | F | B |
| E | A | I | Q | D | G | M | Z | M | D | Q | R | A | Q | U |
| N | A | C | L | O | F | B | E | P | A | T | I | E | N | T |
| W | H | T | N | E | T | S | I | L | O | D | A | F | H | P |
| O | Z | Z | L | U | S | Y | M | X | O | K | D | G | D | I |
| E | Y | E | C | O | N | T | A | C | T | R | L | H | Z | X |
| K | A | J | H | H | E | Z | R | R | H | Q | T | Y | R | R |
| A | S | K | Q | U | E | S | T | I | O | N | V | N | Y | P |
| T | F | W | K | M | E | M | U | S | S | A | T | N | O | D |
| E | G | M | V | R | G | M | M | V | H | B | T | O | H | C |
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