Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | G | K | F | T | D |
| P | O | C | N | O | I | T | S | E | U | Q | K | S | A | T |
| X | N | N | F | I | K | I | S | X | F | T | G | Q | K | Q |
| P | T | F | T | T | C | A | T | N | O | C | E | Y | E | N |
| Y | A | X | A | R | B | X | P | R | S | T | M | A | O | F |
| E | S | X | R | X | O | P | P | Y | F | O | P | K | W | O |
| B | S | Y | X | N | M | L | B | U | Z | M | A | Q | N | G |
| G | U | O | B | O | C | I | E | O | W | C | T | H | E | J |
| E | M | B | Q | I | X | S | P | M | Q | T | H | H | R | O |
| S | E | V | M | T | M | T | A | F | O | U | Y | I | S | F |
| N | F | H | T | U | B | E | T | Q | J | T | S | M | H | C |
| G | L | F | X | L | I | N | I | N | M | K | I | O | I | A |
| F | C | U | R | O | D | Y | E | I | I | L | Q | O | P | I |
| U | J | R | U | S | D | D | N | A | E | R | V | N | N | S |
| D | T | G | M | T | J | W | T | A | V | D | F | G | S | G |
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