Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | R | R | G | U | S | C | S | R | T | I | B | G | N |
| V | N | J | R | H | O | C | E | M | P | A | T | H | Y | O |
| D | H | O | E | S | D | B | F | D | U | T | A | M | J | I |
| Z | S | F | I | F | K | D | Q | K | I | A | M | C | R | T |
| I | O | Y | W | T | E | L | I | M | S | K | X | I | F | U |
| Z | U | U | S | W | O | Z | R | K | D | E | U | N | E | L |
| N | S | H | F | W | L | M | Q | B | Y | O | Z | A | M | O |
| J | H | H | C | G | P | U | E | E | P | W | E | P | U | S |
| N | P | G | R | K | E | P | C | L | P | N | Z | T | S | X |
| W | H | X | O | S | A | O | Y | I | O | E | C | N | S | R |
| Y | K | U | T | T | N | M | U | S | S | R | D | O | A | L |
| C | D | I | I | T | Q | C | I | T | O | S | T | D | T | C |
| B | O | E | A | C | S | T | I | E | R | H | C | N | N | O |
| N | N | C | U | Z | C | D | F | N | Y | I | H | S | O | Z |
| T | T | D | T | Z | Q | M | K | U | G | P | T | H | D | C |
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