Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | D | U | O | F | V | W | T | V | C | Z | G | F | M | T |
| C | N | V | Q | Q | J | Q | N | B | E | T | Y | S | E | Z |
| Q | T | O | Y | A | J | Z | E | L | M | Y | J | W | B | U |
| W | Q | K | I | M | K | K | I | N | U | D | H | P | K | X |
| R | U | N | Q | T | V | F | T | E | S | A | W | B | L | L |
| K | T | Q | O | S | O | I | A | T | S | M | I | L | E | K |
| N | W | C | Z | I | P | M | P | S | A | W | O | E | C | D |
| O | M | G | A | G | T | Q | E | I | T | J | J | U | G | O |
| I | D | D | W | T | B | S | B | L | N | R | D | X | G | N |
| T | J | C | W | U | N | A | E | Q | O | B | R | I | R | T |
| U | N | T | F | Z | G | O | N | U | D | R | C | Y | M | P |
| L | W | S | E | T | U | A | C | X | Q | M | T | A | Z | A |
| O | L | Y | H | T | A | P | M | E | V | K | Q | N | U | N |
| S | D | W | R | H | T | O | I | K | Y | L | S | M | O | I |
| O | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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