Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | O | A | X | A | K | X | T | Z | I | Q | U | A | Y | S |
| J | N | T | T | C | I | N | A | P | T | N | O | D | A | W |
| R | S | O | A | S | K | Q | U | E | S | T | I | O | N | J |
| K | D | H | I | K | T | J | O | E | M | Y | G | N | H | C |
| E | Z | O | E | T | E | N | K | P | I | X | R | T | O | X |
| A | A | Z | Y | T | O | O | E | F | L | H | H | A | C | J |
| K | S | M | E | E | Y | M | W | I | E | N | F | S | Y | A |
| I | O | V | C | Q | Q | E | E | N | T | R | N | S | O | V |
| H | L | A | O | F | J | F | M | L | E | A | Z | U | L | Z |
| X | U | W | N | P | Z | H | P | I | O | R | P | M | E | V |
| U | T | V | T | H | O | E | A | S | E | R | S | E | K | Z |
| M | I | C | A | U | C | L | T | T | H | N | T | H | B | K |
| T | O | R | C | G | G | B | H | E | T | M | K | N | I | V |
| I | N | V | T | Y | J | N | Y | N | H | Z | C | A | O | P |
| U | K | Z | O | C | A | Y | L | E | C | I | J | B | G | C |
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