Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | H | U | P | I |
| G | O | Q | N | J | C | J | U | Y | E | U | N | L | I | Z |
| N | N | N | D | O | U | A | O | V | L | K | I | O | H | F |
| O | T | W | T | V | I | X | T | Q | E | L | I | M | S | J |
| I | A | D | E | R | Y | T | Y | N | L | S | K | L | R | A |
| T | S | W | I | W | O | X | S | F | O | N | Z | V | E | N |
| U | S | K | Q | O | J | L | B | E | O | C | N | N | N | X |
| L | U | N | R | M | I | R | E | C | U | B | E | C | W | F |
| O | M | B | L | S | L | M | P | M | B | Q | S | Y | O | A |
| S | E | X | T | N | P | B | A | R | O | B | K | B | E | R |
| H | S | E | K | A | I | J | T | Q | L | T | V | S | K | N |
| V | N | M | T | O | R | C | I | X | Z | Z | I | F | A | E |
| H | X | H | M | J | I | H | E | H | S | M | U | O | T | N |
| W | Y | F | Y | C | P | V | N | Y | M | Y | I | K | N | A |
| X | Y | Z | U | Q | U | W | T | O | J | G | K | M | A | N |
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