Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | K | Q | R | W | X | S | T | N | H | N | J | Y | X | I |
| J | N | Q | X | F | Z | S | N | O | L | R | K | Q | X | V |
| D | C | O | R | K | S | O | E | I | A | Y | Z | N | Q | G |
| Z | O | Z | I | D | T | T | I | T | A | F | P | B | N | V |
| V | N | N | T | T | K | T | T | U | E | M | W | E | U | P |
| T | E | O | T | G | O | D | A | L | S | L | T | V | E | B |
| G | C | X | I | P | B | M | P | O | K | S | I | J | M | Z |
| B | N | A | D | T | A | T | E | S | I | F | F | M | U | L |
| H | V | H | T | M | S | N | B | L | I | T | M | A | S | J |
| T | N | G | J | N | G | E | I | G | O | T | E | Z | S | T |
| Z | X | T | X | M | O | V | U | C | J | R | Q | W | A | A |
| A | W | M | P | A | U | C | X | Q | B | D | T | B | T | Y |
| D | Y | H | T | A | P | M | E | K | K | G | M | N | N | Z |
| K | L | E | O | J | L | Q | J | Y | J | S | Q | I | O | G |
| P | I | H | S | R | E | N | W | O | E | K | A | T | D | C |
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